Engineering Office AdministratorFiresec

Engineering Office Administrator - Firesec - £21k to £26k - London. We are looking for an experienced Fire & or security office administrator to efficiently link between our Service and Installation departments assisting with their day to day running. The role is based in East London.

About the Client:

We have over 30 years’ experience in supplying domestic and commercial customers with security solutions. The family run business has expanded a lot over the last couple of years hence the need to expand.

About the Role:

  • Permanent Office based role
  • 08:30-5:30 - working hours
  • 1 hour lunch
  • Planning and scheduling of engineers for call out/maintenance visits.
  • Day to day communication with engineers and customers, working closely with Service manager and Installation coordinator.
  • Review and coordinating all completed engineering paperwork and prepare invoices.
  • Responding to incoming technical desk calls and emails.
  • Responsibility for receiving daily import notifications from the monitoring station for sites that have had alarm or CCTV activations.
  • Generating NSI statistics and monthly reports
  • Supporting team members when required and undertake any other tasks that may arise.

About the Candidate:

  • Live in close proximity to East London/ Ongar
  • Must be able to drive
  • Previous experience as a Service Administrator, Service Coordinator, Help Desk or similar, ideally with a fire or security company.
  • A background dealing with and scheduling field based engineers
  • Excellent communication skills, both written & verbal along with customer service skills.
  • Good administration and IT skills (MS Office products).
  • Experience of SAGE or WINSIMS would be a benefit.
  • Proactive, logical and methodical, with a 'can-do' attitude and a willingness to learn

Points of Appeal:

  • The company offers an excellent working environment
  • 8.30 - 5.30 Monday to Friday (1 hour for lunch).
  • Salary is £21 000 to £26 000 depending on experience
  • 20 days holiday (increasing with service) and pension.

Contact:

If you are interested in the above vacancy or wish to discuss any other opportunities please contact Louise Shepherd on 0203 640 8979 or email salesfs2@humres.co.uk