Service Co-ordinatorEngineering

Market leading Heating company are seeking a Service Coordinator to work alongside an established team in order to support the Technical team. My Client looking for a Service Coordinator to efficiently link between our Service and Installation departments assisting with their day to day running. The role is based in SE London.

About the Client:

About the Role:

  • Planning and scheduling of engineers for call out/maintenance visits.
  • Day to day communication with engineers and customers, working closely with Service manager and Installation coordinator.
  • Review and coordinating all completed engineering paperwork and prepare invoices.
  • Responding to incoming technical desk calls and emails.
  • Working closely with engineers on a daily basis, assigning new jobs to their workloads, communicating with the engineers; handling diary management & allocating relevant parts
  • Generating monthly reports
  • Supporting team members when required and undertake any other tasks that may arise.

About the Candidate:

  • Previous experience as a Service Administrator, Service Coordinator, Help Desk or similar, ideally with a fire or security company.
  • A background dealing with and scheduling field based engineers
  • Excellent communication skills, both written & verbal along with customer service skills.
  • Good administration and IT skills (MS Office products).
  • Proactive, logical and methodical, with a 'can-do' attitude and a willingness to learn

Points of Appeal:

  • Market leading organisation
  • Great company to work for
  • Highly competitive basic salary
  • Progression opportunities

Contact:

If you are interested in the above vacancy or wish to discuss any other opportunities please contact Shreejana Shrestha on 0203 640 8979 or email saleshvac@humres.co.uk