Service CoordinatorFire and Security

Service coordinator - Fire and Security - £24k – East London. We are looking for an EXPERIENCED Service Coordinator who will be an assistant to the Service manager within the organisation. The Service Coordinator will be the main point of contact for the engineers within the company, Communicating with the engineers; handling diary management & allocating relevant parts will be some of the duties required. Experience with working on ALARM MASTER and SAGE – beneficial to this role.

About the Client:

We are a fully integrated organisation a limited company, specialising in security and fire engineering, which was founded in 1983. NSI Gold and FIA accredited. We cover London in its entirety and offer intruder alarms, access control, CCTV and Fire systems. Frequently supporting homeowners and businesses in North and central London. My client is looking for an experienced Service Coordinator in and around East London.

About the Role:

  • Office based role in Northern home counties/ London
  • Suitable for an experienced Service Coordinator
  • Occasional off site meeting with high end cliental
  • Assistant to Service manager
  • Dealing with facilities for the service engineers
  • Dealing with inbound calls and queries from existing customers and clients
  • Working closely with engineers on a daily basis, assigning new jobs to their workloads
  • communicating with the engineers; handling diary management & allocating relevant parts
  • Collating any required paperwork & pass to Line Manager as instructed
  • Maintaining database and spreadsheets and providing reports
  • Maintain the accounts for the business
  • In house systems are ALARM MASTER
  • In house system for accounts records is SAGE
  • Using an in-house system to ensure of accurate tracking, action, completion & reporting of
  • All in-bound activityrecorded and collated
  • Booking transport and liaising with third party organisations as required
  • Various other ad hoc administrative duties

About the Candidate:

  • Previous experience of working for a fire or security company
  • Experience working as a service Co-ordinator/ office controller before
  • Experience working on SAGE and Alarm Master
  • Within travelling distance to Northern home counties/ London
  • Driving license – beneficial
  • Experience working in the accounts department
  •  A minimum of 5 GCSE's grades A-C including Maths & English
  • The ability to prioritise workloads and adapt organisational skills to ensure business runs smoothly
  • IT literate; with a strong working knowledge of Microsoft Word & Excel
  • Proactive, logical and methodical, with a 'can-do' attitude and a willingness to learn
  • Excellent communication and customer service skills

Points of Appeal:

  • Competitive basic salary
  • 25 days holiday
  • local to residence
  • Working for an upbeat organisation
  • Great opportunity for a service coordinator
  • 9-5 working hours
  • 1 hour for lunch


If you are interested in the above vacancy or wish to discuss any other opportunities please contact Louise Shepherd on 0203 640 8979 or email